Billing

Billing is where you manage your subscription and payments: your plan, upgrades and downgrades, the usage invoice, payment methods, and cancellation. This page explains how those work; it does not list prices. For current numbers, see the pricing page and Settings > Billing.

For how usage becomes charges, see Pricing; for how the prepaid balance works, see Credits. Manage everything here under Settings > Billing.

Plans

Every organization is on a paid credit plan. A plan grants a credit balance and includes a baseline of usage each cycle; plans differ in how much of each they include. Choosing or changing a plan takes effect as described below.

Upgrades and downgrades

• Upgrading takes effect immediately: you are charged for the new plan and its credits are granted once payment is confirmed.
• Downgrading is scheduled for the end of your current billing cycle, so you keep what you are paying for until then. A pending downgrade shows in Settings > Billing and can be superseded by a later change.

The usage invoice

Most metered usage is billed on your billing cycle: log ingestion, issues, and automation runs all appear on your invoice. Only token usage works differently — it draws from your prepaid credit balance instead of the invoice.

Payment methods and invoices

Manage your payment method and view past invoices under Settings > Billing. Money is always collected before credits are granted: renewals, upgrades, and top-ups apply credits only after a confirmed payment.

When a payment fails

• A failed renewal opens a fixed recovery window during which Sazabi keeps retrying and you can pay through the billing portal. If it is still unpaid at the end of the window, Sazabi cancels the subscription.
• A failed automatic top-up is retried within the same cycle. To retry with a different card, update your default payment method under Settings > Billing.
• An unpaid balance is collected over a few scheduled attempts. If it stays unpaid, log ingestion is denied until a payment settles the balance.

Gates

Two gates decide what your organization can do:

• The subscription gate controls tenancy capabilities — continuous log intake, repository webhooks, and scheduled automations. It closes only when a subscription is winding down.
• The credit gate controls new token usage — it requires a positive credit balance. See Credits.

Cancellation

Canceling takes effect at the end of your current billing cycle — service continues until then, and canceling does not refund or erase your credit balance. You can resume your subscription at any point before the cancellation takes effect. After cancellation, your credit balance is preserved but dormant until you resubscribe.

Further reading